At Imaginative Traveller we pride ourselves on our customer service, experience, and personal knowledge of our tours and of travel in general. We are passionate about travel and would love to talk about it with you, whether you are looking for some inspirational ideas or have questions about the details of a trip you are interested in. Get in touch to discuss your holiday plans and receive advice for every step of your journey!
Due to COVID-19 we will be operating from April 2021 onwards, on a skeleton staff basis but we will be available to help with existing bookings, to take new bookings for future travel and our Travel in Confidence with Imaginative Traveller policy (which can be found here) will remain in place for as long as necessary. This means that we can be very flexible with your bookings.
Therefore we would ask for your understanding; you will still be able to contact us via email for any requests and our sales team will be able to call you back if you require a phone conversation. Please rest assured that we are still around to answer any queries; it might just take longer than usual for us to get back to you.
Call Us
- Tel: 01728 862230 (within the UK)
- Tel: +44 1728 862230 (outside the UK)
Live Chat
Our website features a live-chat option, allowing you to get in touch with our office instantly during our opening hours. Our friendly team will be on-hand, waiting to answer any questions you may have.
Opening Hours
Monday to Friday 09:00 - 11:00
Email Us
You can email our knowledgeable adventure travel sales and customer service team at any time using the contact form below or by writing to sales@imtrav.net - we will endeavour to reply to you as soon as possible.
If you would like to know how we collect and store personal data please see our privacy policy.
Head Office and Postal Address
Camp Green
Debenham
Suffolk
IP14 6LA
UK
Customer Care and Feedback
We're committed to providing a high-quality service to all our customers, and actively solicit feedback – whether good or bad.
It’s our policy to treat all our customers with respect and to act with integrity, so we want to know when something goes wrong so we can improve our standards. Shortly after completing a trip booked with us we will send you a quick questionnaire so that you can rate your experience, which allows us to continually identify what we do well and what needs improvement!
- Email: customer-relations@imtrav.net
