Book your adventure holiday with confidence
When you book directly with Imaginative Traveller*, your trip is protected in the event of financial failure.
Dragoman Overseas Travel Ltd. is a member of the Association of Independent Tour Operators. AITO is an organisation that represents around 140 of Britain's best specialist tour operators. Imaginative Traveller adheres to the high values of quality and service that AITO promotes and the company follows the AITO Quality Charter.
Book and Travel with Confidence
In addition to our cast-iron financial protection through ABTOT and the strength of our trade organisations ABTA and AITO behind us. We have coupled this with a Traveller’s Confidence Toolkit which includes flexible deposits, a later balance due date and flexible no transfer charges that will ensure you can make a booking with complete confidence and transfer your trip easily. We will also be honouring the price that you booked at if you transfer to a trip to a departure in late 2020 or 2021.
We are reviewing all our health and safety procedures with all our suppliers to ensure that we are able to operate safely. As always, the safety and wellbeing of our travellers, leaders, crew, staff and suppliers is our top priority.
Customer care and complaints
We’re committed to providing a high-quality service to all our customers, and actively solicit feedback.
It’s our policy to treat all our customers with respect and to act with integrity; we want to know when something goes wrong so we can improve our standards.
Your tour leader is the first port of call for any issues while on your trip in the first instance, as they will endeavour (and usually manage) to put things right, and it's often easier to sort out there and then.
If the issue cannot be resolved locally, we advise you to email or telephone our office whilst you're on the trip and we will endeavour to help to resolve the issue.
Should it be necessary to contact us after the trip, please email or write to us within 28 days of leaving your trip quoting your trip reference and other relevant information:
- Email: customer-relations@imtrav.net
- Post: Customer Relations Department, Imaginative Traveller, Camp Green, Debenham, Suffolk, IP14 6LA
We aim to resolve any issues promptly and fairly.
* Imaginative Traveller is a trading name of Dragoman Overseas Travel Ltd.
